"I would like to take this opportunity to say a huge "Thank You" to the entire Lincoln of Troy staff. From beginning to end, you made my entire leasing process effortless. Your dealership is a classic example of a true luxury vehicle experience, which others should emulate. I have visited many dealerships who have chosen to adopt a more casual, laid back atmosphere with salesmen in khakis and golf shirts. Lincoln of Troy has proven they can offer their customers a comfortable and pleasantly friendly atmosphere, without losing the luxury standard. Mark, allow me to compliment you on the high level of service you extended in finding the perfect vehicle for me. My compliments to the Finance Manager as well, for making the final phase of my lease acquisition seamless. As a Cadillac lessee for many years, I am proud to say I now drive a Lincoln! Again, my sincere gratitude to all of you and I look forward to our continued friendship throughout the years." -Michelle W. New Vehicle Client "I had a great experience at Lincoln of Troy with their Service Department and Kathy Bowe! Whenever I have my cars in for service at Lincoln of Troy, Kathy always does a great job writing up the service order and attending to my service needs. I recently brought in my MKX to have my brakes serviced and Kathy was kind enough to point out that some of my repairs would be covered under special section of my manufactures warranty." -Randy H. Lincoln of Troy Service Client |
"I want to thank you for an amazing experience at Lincoln of Troy. Driving the Continental was a luxurious experience. When I returned the vehicle and picked up mine, I was pleasantly surprised to see that it had been washed. Not only that, but the lower panel on the driver's side door of my car popped out a few days ago so I was planning to take it to the dealership to have it repaired, and was holding off on washing the car, fearing that water would drip into the door through that area. When I got home my husband said, 'Wow, they washed your car AND they fixed the panel in your door!' I can't thank you and your team enough for giving me such outstanding customer service. I will be singing your praises to all! You all went above and beyond. Please give my best to Eva and Doug as well. Thank you, thank you."
"This place is first class! The owner and the sales manager are solid, good people. The building & furnishings will have you thinking they sell Rolls Royce. Full five stars!" -Don P. Certified Pre-Owned Client |
"Beautiful dealership full of beautiful cars and trucks. Excellent service! Your sales manager was super great to get in the car with me to check out a noise by driving around with me locally to reproduce it, since all reps were busy. Turns out the noise was gone, but it was still very cordial for him to spend the time driving with me to see if he could hear it, and also to notice I needed to rotate my tires. Much appreciated!"
Certified Pre-Owned Client | "Simply the best Lincoln dealer in Southeast Michigan. I've had excellent service for my MKC from the purchase through to maintenance visits. I feel as though I am the only customer, their customer service is outstanding. The entire staff is welcoming and genuinely displays that they care about your questions and/or Lincoln support needs. I highly recommend Lincoln of Troy." -Ken M. Lincoln of Troy Service Client |
"The reason I came to your dealership in the first place was Briana. She was responsive, professional, and attentive to my questions after my AutoTrader searches, all via email. She sent me complete specs on the 4 vehicles I inquired about, cross-checked my wish list of options for each car, and even sent confirmation photos on the one I selected… all in short order. Never met her, but she should be rewarded for this sale, including my decision to pay for Certification (she responded with a complete listing of the benefits shortly after I asked). Digital sales response is so critical today, and she was 100% on top of it, including a professional email signature. He even took a fall for the sale (I wanted to see the vehicle in a warm area as it was night when I test drove it, so we drove into the service area. When he got out of the car to open the door to the garage, he fell on a sheet of ice). Answers to questions were also punctual and professional… making it easy to close the deal the next day. I'm sure I could have negotiated a lower rate… but I believe a fair deal occurred here. I'll recommend Lincoln of Troy to friends and those I work with in Detroit."
-Greg N.
Certified Pre-Owned Lincoln Client
"Just got a new car from Mark Nickprelaj. Exceptional service. He was so professional and so nice. He even brought the car right to my house! He made buying a new car stress free and fun. I would totally recommend this dealership to anyone and make sure to ask for Mark!!!" -Carra S. New Vehicle Client "Purchased a pre-owned vehicle from this dealership. The sales team was more than willing to negotiate and made the purchase very easy. When I showed up to pick up the car it was completely detailed and looked better than new. Would recommend this dealership to anyone." -Keith K Certified Pre-Owned Client |
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